- Show all categories
- General Troubleshooting
- Backup and Restore
- Clustering and Failover
- Configuration & Testing
- Directory Synchronization & Account Management
- Inbound Messages
- Managing Contacts
- Outbound Messages
- Queue Summary
- Handling Returns and Replacement Hardware
- Sender Address Verificaton
- Using the Sendio Web Interface (For the End-User)
- SPF and DKIM
- Instant Response
Adobe Flash & Internet Explorer Crash
Adobe recently released an update to their Flash plug-in recently which has a bug. As of this moment Adobe Flash version 220.127.116.11 does not work with Internet Explorer 8 and/or 9 with the Sendio web interface. You can check which version of the Flash plug-in you are running from the Manage Add-Ons section of Internet Explorer.
If you are running Adobe Flash 18.104.22.168 please uninstall the plug-in using Adobe's instructions found here:
You must uninstall the Flash plugin using the Adobe uninstall utility, not from the Windows Control Panel. If you have any problems uninstalling the Flash plugin please visit this alternate Abode support page:
Once you've uninstalled the Flash plug-in you can download the previous version from here:
Once you download, and extract, the older Flash version you will run the flashplayer11_1r102_55_winax_32bit to install the ActiveX plug-in for Internet Explorer.
This problem does not affect Firefox or Chrome browsers so using them is a temporary work around. Another option is to access the Sendio mobile web interface. Simply use your normal URL for accessing the Sendio web interface but add /m to the end (must be lower case "m"). All the same functionality is available in an HTML only interface.
Here is an Adobe knowledge base article on how to configure the auto-update feature of the Flash plug-in. Unfortunately Sendio can provide no support for any of the steps in this article but hopefully it will prove helpful.
We will keep an eye on this situation and let you know once a compatible update has been released by Adobe. In the meantime please do not install any Adobe Flash updates until further notice.
6650/18%Last update: 2012-02-23 12:29
Author: John Randall
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