Follow-up on Exisiting Support Request

Following up by e-mail:

• Please use the “Reply” button on any existing e-mail you received that is related to the support ticket (each ticket has a unique Reply-To address). This will ensure that your message is routed to the appropriate Support Analyst and will help expedite a response.
• You may include one or more attachments with your reply.

Following up by phone:

• Please have your support ticket # available. This will ensure that we can retrieve information about your support request quickly and efficiently.